Casino Helsinki to become part of the new Veikkaus as of next year

RAY's Casino Helsinki to become part of the new gambling operator

Finland's current gambling operators, Fintoto, Finland's Slot Machine Association (RAY) and Veikkaus, will merge on 1 January 2017 to form a single, state-owned gambling operator, named Veikkaus. The new gambling company will be wholly owned by the Finnish state and will operate all gambling and betting services in the country.

The operations of the new gambling operator will be steered by laws and regulations. Furthermore, we will make sure that all gambling operations are conducted in a socially responsible manner. The preparations for the merger and future operations are being conducted in full accordance with laws, regulations and good data handling practices.

No major changes to take place at the start of the year

As a customer of Casino Helsinki, the merger will be visible to you in early 2017 mainly in the form of a wider range of available services. We will be notifying customers of additional changes in advance as they happen and take effect. These changes will allow us to offer an improved and wider range of services to our customers in the future.

The incorporation of Casino Helsinki into Veikkaus does not require any action on your part. Your customer account at Casino Helsinki will remain the same and will be transferred automatically to the new gambling operator when the merger takes place.

This message does not require any action on your part. If you wish to update your customer information or current marketing permissions, you can do so as before through our customer service department or Casino Helsinki's reception.

If you have any questions related to the new gambling company, our customer service department would be happy to help you. You can reach our customer service department by calling 0100 87900 (local network charge/mobile phone charge), by email at asiakaspalvelu@ray.fi, or via our online customer service chat, available 24/7 up to 31 December.

Joint customer service department from 1 January 2017 onwards

After the turn of the year, information and advice on the games and services of all three companies will be available from a single customer service number, which is 0200 55000 (local network charge/mobile phone charge).

If you wish to be among the first to receive information on the changes taking place later during the spring, please make sure that your contact information is up to date, and call the customer service number or update your contact information at the casino reception if necessary.

We would like to thank you for your patronage and hope that you will enjoy being a customer of Veikkaus as well.

Kind regards,
CASINO HELSINKI